Terms of service

1. Acceptance

These terms form a contract between MLJ, SASU, a company registered in Paris under SIREN 934 769 837, and the person or business that opens a StencilIntake account. You accept them when you create an account, when you start a paid plan, or when you use the service in any way. If you are accepting on behalf of a studio, you confirm that you are allowed to bind that studio. If you do not accept these terms, do not use the service.

2. What the service does

StencilIntake is a web based consultation intake tool for tattoo artists and studios taking custom commissions. It provides a public intake link, a structured request sheet with reference image upload, a body placement map, sizing fields, coverage and medical flag questions, budget bands, state consent wording, deposit collection, and a scheduled aftercare message sequence. Submitted sheets are stored in your account, can be filtered and exported, and can be shared with artists you invite. The service does not provide legal, medical, insurance or tax advice, and it does not perform age verification on your behalf beyond recording the answer given by the client.

We may add features, change how a feature works, or retire a feature that few studios use. When a change affects how the intake sheet behaves for your clients, we announce it at least fourteen days before it ships so you can update your wording.

3. Account and eligibility

You must be at least eighteen years old and operating a lawful tattoo business to hold an account. You are responsible for the accuracy of the details on your account, for keeping your password private, and for everything done by the artist seats you invite. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been accessed by someone who should not have it. Each plan carries a fixed number of artist seats and seats may not be shared by two people at the same time.

4. Acceptable use

You agree not to use StencilIntake to collect information you have no lawful reason to hold, to send messages to people who did not submit a sheet, or to store content that is unlawful in your jurisdiction. You agree not to resell access, to copy the service to build a competing product, to probe or stress the platform, or to attempt to reach data belonging to another studio. Automated scraping of the service and reverse engineering of the software are not permitted. We may suspend an account that puts the platform or other studios at risk, and we will tell you why in writing.

5. Subscription and billing

Three plans are available and each is billed monthly in United States dollars. Single Artist is $25 per month and covers one artist seat. Studio is $59 per month and covers six artist seats with a shared shop queue. Studio Plus is $119 per month and covers twenty seats across two shop locations. Prices exclude any sales tax or value added tax that applies where your business is established. Billing runs on the same day each month from the day you start, and an invoice is issued to the email address on the account.

If a payment fails we retry it twice over seven days and email you each time. An account with an unpaid balance after that window is moved to read only, which means your existing sheets stay readable but your intake link stops accepting new submissions until the balance is settled. Moving to a larger plan takes effect immediately and the difference is prorated for the current month; moving to a smaller plan takes effect at the start of the next billing month.

Deposits your clients pay through the sheet are not our money. They settle to the bank account your studio has connected, less the payment processing fee charged by the payment provider, which is disclosed to you before you switch deposits on. We take no percentage of your deposits, and no part of a deposit is applied to your subscription.

6. Cancellation

You may cancel at any time from the account screen. Cancellation stops the next charge and the service stays fully available until the end of the month you have already paid for. We do not refund the unused part of a month, and there is no cancellation fee. After the paid period ends, your intake link shows a short closing message you write, and your account moves to read only for thirty days so you can export your records. We delete account data ninety days after the paid period ends unless you ask us to delete it sooner.

7. Your data

Sheets, reference images, consent records, client contact details and aftercare threads belong to your studio, not to us. We process them only to run the service for you, to provide support you request, and to keep the platform secure. You may export your data in full at any time while the account is active, and during the thirty day read only window after cancellation. We do not sell customer data, we do not use your sheets to train machine learning models, and we do not share your records with another studio. How data is handled on the marketing site is set out in the privacy policy.

You are responsible for having a lawful basis to collect the client information you gather with the sheet, for meeting the record retention rules of your state and county, and for the accuracy of the consent wording you publish on your own intake link.

8. Service availability

We aim for 99.9 percent monthly availability, measured on the intake link and the account dashboard. Planned maintenance is announced at least forty eight hours in advance and is scheduled outside United States business hours wherever possible. If availability in a calendar month falls below 99.0 percent, write to us and we credit ten percent of that month's fee to your next invoice.

9. Warranty disclaimer

The service is provided as it is and as it is available. We do not warrant that it will be free of interruption or error, that it will meet a specific business requirement, or that it will produce a particular number of bookings. Published performance figures describe results observed across studios and are not a promise about your studio. To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are excluded.

10. Limitation of liability

To the fullest extent permitted by law, the total liability of MLJ, SASU arising out of or related to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for lost profits, lost bookings, lost goodwill, or indirect or consequential loss. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable legal costs arising from your use of the service in breach of these terms, from content you or your clients upload, or from your failure to meet a health, licensing or record keeping rule that applies to your studio.

12. Changes to these terms

We may update these terms to reflect a change in the service or in the law. We publish the new version on this page with a new effective date and email account holders at least thirty days before a material change takes effect. If you do not accept a change, you may cancel before it takes effect and the old terms apply until the end of your paid period.

13. Governing law and courts

These terms are governed by French law. Any dispute that cannot be resolved amicably will be brought before the competent courts of Paris, France. Where you are a consumer resident in the European Union, you keep the protection of the mandatory rules of your country of residence.

14. Contact

Questions about these terms go to MLJ, SASU, publication director Jimenez Julien, at jimenezjulien42@gmail.com. Company registration details are on the legal notice page.